Assessment 1 · portfolio
Communication and conflict scenarios
Practice listening, clear messages and safer responses to conflict. Send your course exercises and explain why you changed a message or response.
Detailed assignment instructions
Submit actual chapter work: listening/paraphrase record, clear-message rewrite, de-escalation/withdrawal scenario, negotiation plan and digital-message revision using fictional or consented situations.
See assessment criteria
- Required result (35%) · essential
The artifacts address the actual listening/conflict/negotiation tasks. - Sound decisions (30%) · essential
Responses account for safety, context and consent. - Evidence and checks (25%) · essential
Show before/after messages and reasons for chosen responses. - Explanation and revision (10%)
Explain a correction and limit.