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Help from the school

Talk to the school.
Find your next step.

Get help choosing a class, starting online study, or managing an account. Email or call the school before you enroll and whenever you need personal help.

No student account required. support@traincloudforest.com

Choose your next step

Start with what you need.

I want to study online

Explore the seven fields of study, review a course syllabus, and try the public sample lesson. Ask us about experience, equipment, or prerequisites before choosing advanced or partner practice.

Explore the Online Academy →

I want a class in Greensboro

Choose a program by age and goal, check its meeting time, and reserve a free one-day visit. Tell us your experience and any needs the instructor should consider.

Plan a free visit →

I need help with my account

Use the email associated with your enrollment to sign in. If a course is missing or login fails, email the school with the course name and the message you see.

Sign in to your courses →

I need to change or cancel a plan

Open Billing for your subscription, invoices, payment method, and cancellation dates. Email the school if you need help or cannot reach your account.

See the billing and cancellation steps →

Answers before you enroll

Courses, access, and billing.

What is included in the Online Academy?

An Academy subscription includes the published online course library across all seven fields, quizzes, student community, virtual library, and training journal. Active on-campus students already receive Academy access through their existing account. Sign in first and ask the school about missing access before buying another subscription. Available course completion certificates record study; they do not establish martial rank or instructor qualification. Review the Academy and course syllabuses.

How does the free online trial work?

The monthly plan starts with 7 free days. Add a card at checkout; $34 is charged on day 8 unless you cancel before the trial ends. There is no yearly club fee. The annual plan costs $390 at checkout for twelve months and renews yearly. Check the dates shown in your account. Review online enrollment.

How do I get help choosing a course?

Tell us your goal, experience, and the course you are considering. The Academy category pages suggest a starting path; the syllabus shows its lessons. Ask an instructor about prerequisites before advanced, weapons, or partner practice. Video study supports training, and personal coaching or assessment requires a separate conversation with the school. Email your training goal.

I enrolled, but I cannot open my courses. What should I do?

Sign in with the email used at checkout and open Courses in your student account. If access is missing, email support@traincloudforest.com with your account email, course title, and the error message. The school can check your enrollment and subscription.

How do cancellation and refunds work?

Cancel a monthly Academy trial before it ends to avoid the first charge. Regular paid training and Academy plans require at least 30 days' notice. Cancellation takes effect at the first full billing period end at least 30 days after notice. Renewals due during notice still process in full, and access continues through the full paid period shown in your confirmation. All payments, including annual payments, are nonrefundable and not prorated.

For the annual Academy plan, give notice at least 30 days before renewal to avoid another $390 charge. A renewal within the notice period covers another full year of access. The Apprenticeship has a five-year commitment and Personal Advisor a six-month commitment, under their separate agreements. Written notice can be sent to support@traincloudforest.com. Manage your membership or read the full terms.

Can my child and I train on the same evening?

Wednesday and Thursday have Kids Jujitsu at 5 PM, Kids Kung Fu at 5:45 PM, and adult Wei Family classes from 6:30 PM. The family plan covers up to 5 people in one household for $200 a month. Monday's kids Running Fist class starts at 5:30 PM and has separate partner tuition. Parents and guardians supervise children whenever they are not in their class, including while a parent trains. Check each program's ages and meeting times.

What can the AI Guide help with?

The AI Guide can explain public programs, prices, schedules, and enrollment steps. It cannot confirm your proficiency, replace an instructor's judgment, or resolve an account or payment problem on its own. Contact the school for personal training advice, billing corrections, or questions the Guide cannot answer.

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