Current students
Your plan.
Your call.
Change plans, update your card, sign your waiver, or cancel, without calling the school. Everything below lives on the Billing screen of the member app.
Change your plan
Upgrade, downgrade, or switch programs from the Billing screen. Your new rate starts on your next billing date. Nothing changes before then and there is no proration or extra charge today.
Update your card or see invoices
The Billing screen opens a secure Stripe page where you can change your card, download receipts, and check your next billing date.
Cancel your membership
Membership is month to month with 30 days' notice, as your member agreement provides. When you cancel in the app it shows you the exact day your membership ends, 30 days from that moment. Any payment due before that day still processes and is not refunded, and we do not prorate partial months. You get a confirmation email right away, and you are welcome on the mat until the end date.
Sign your waiver
Every student signs the membership waiver once (a parent or guardian signs for a minor). If yours is missing, the app shows a reminder at the top of every screen and signing takes about a minute.
Prefer to talk to a person?
Call or text 336-542-5920, email support@traincloudforest.com, or stop by the front desk at 719 W Gate City Blvd. Written notice by email counts from the day we receive it, and we confirm every cancellation with the end date in writing.
The full policy is in our Terms of Service. Pricing for every plan is on the pricing page.